What is this service?
This service allows you to purchase Bitcoin using your credit card safely and quickly in just a few short steps. Follow our guide to see how the process works before getting started.
Are there any fees to use this service?
There is a one-time Simplex service fee of 5% ($10 minimum) and a one-time Bitcoin.com service fee of 2.5%.
Who is this service provided by?
This service is provided by our partners Simplex.com which is hosted on Bitcoin.com.
How long does it take to complete a transaction?
Usually, payments are processed within the hour; however, some cases require more attention and can take up to 24 hours to be approved. You will receive an email once your payment has been reviewed.
If your transaction is still pending, it might be because you have yet to submit to a verification request. In such cases, an email is sent asking for proof of identity or card ownership – which can land in your spam folder. In case of delays, please check your spam folder for a verification email.
In some cases your transaction may be cancelled due to price volatility. All prices are locked at the time of purchase but if the price changes +/- 2.5% of the locked-in rate the transaction will be cancelled.
I have more questions. How can I get additional help?
If you have more questions please reference the Simplex FAQ page for more frequently asked questions and answers including customer support information.